Bought a men’s packable jacket and it got delivered by DHL. I tracked the parcel and it said it’s been delivered and signed for by me,I was at work at the time it said that I signed for it. The parcel was left on my doorstep,my front door leads straight onto pavement so the parcel was left on pavement until my wife came home later. When I opened parcel from the brown paper bag it was put in I pulled out a grey t-shirt size small and bearing in mind I’m 6,2 and 15 stone..there was nothing else in the bag but this t-shirt. I phoned up to explain and I was emailed a missing parcel form(it’s not missing it hasn’t been sent)which I filled in,then was sent another email saying it will take up to 10 days for an investigation(ITS NOT MISSING IT JUST HAS’NT BEEN SENT)so after 10 days I phoned up again and fobbed off saying I need to go to a Millets shop and explain what happened. I didn’t have time to do that so phoned up again only to be told I need to go to a Hermes drop off point with the t-shirt and pay for it to be sent back in order to get a refund back from the jacket,which I refused to do as it’s not my fault and told him that I just want my jacket sent to me that I’ve paid for or a refund but he just fobbed me off just like before. So I’m going to have to get a refund back through PayPal as Millets are not interested in either sending me the jacket that I paid for or give me a refund.. AVOID!!