Where do I start! I’ve had my salon for 10 years now. EVERY SINGLE PIECE OF FURNITURE HAS BEEN PURCHASED AT MINERVA. Remodeled once, now it was time for new chairs. I waited for the Black Friday sale because the total was right on budget. Welp, what a disappointment this was. NOWHERE on the chairs “profile” does it say how HIGH these chairs are. I have tried several times to reason with someone at Minerva to help me. At best I finally spoke to a manager. She mad the “exception” to swap out the hydraulic pumps to a “low profile” pump but ALL of the shipping costs have to be incurred by me. I finally agreed (of course upset) because I didn’t have a choice. So here is the option she gives me….. “Send your pumps first and then we will send replacements” I ask, and what do we do with chairs on our floor and no pumps. She said that’s the absolute best she can do. With tears in my eyes from the frustration I ask if they can at least send me a shipping label and I will pay for it, it’s just that their shipping is about 10 times cheaper. It cost me over $200 to send just 6 pumps (because clearly I can’t send all 16 back at the same time). It only costs them $115 to ship ALL 16!. She said no because of insurance purposes. Moral of the story…there may be warranty and whatever else but once you receive your furniture you are stuck with it unless it comes damaged and even then it has to be in the same packaging they send you. Who keeps these boxes around? Also, I feel there is false advertising. “HIGH PROFILE” should be written somewhere on the chair’s ad. I am so disgusted with this situation. I’ve enclosed how my chairs look on the damn floor as I wait for the other pumps to arrive, then I have to remove 6 more and send, and wait again with 6 other chairs on the floor and so on until we reach all 16. It is absolutely horrible.