“I purchased this haircutting chair for $200. Got it a week ago. Put it together, and the wheels don't barely roll, and the base is already cracked. Cheap plastic. I called the company to return it, and they said that because it was used, 1 time and it's not returnable. How am I supposed to know it doesn't work till I use it and it doesn't work?
Stay away from this company their policy is garbage, and their products are very expensive.
Also, if you want their real reviews, find them on Yelp. Almost all the gear reviews with pictures you google search the image and it's foriegn businesses or fake accounts.
I'd upload pictures and video, but they don't have that option for me. I wonder why?”
“Im the owner of Lavish Cuts Barershop Alisa was great and im looking forward to placing future orders with her. Thanks for the great customer service.”
“Marie & Brandon with the sales team have been a please to work with. My first order just came in and everything looks great. I needed to purchase a large quantity of good from Minerva and for some reason the purchase would not go through. Thanks to Brandon's experience he knew after asking a few key questions that I needed to increase my new bank accounts spending limit and we were back on track. As for Marie she already knew we wanted to get the products in as soon as possible, but we were waiting on one item to come in before shipping out. Marie worked it out so that one item we had been waiting for would be moved to our second shipment and the items that were ready shipped out the next day. I have nothing but the kindest regards for the Minerva sales team. Thank you so much!”
“I had a wonderful experience working with Angie Cope with Minerva, Terry Sheffield with Amerifund, and Andrew Reed with Amerifund.
All of them are very knowledgeable in their fields. They all offered me great customer service and worked really well together to get me the salon products I was interested in and the funding to support that. It was an easy process! Thank you”
“Rachael answered all my questions about salon furniture. She went above and beyond helping me choose exactly what I wanted and needed for my salon! I couldnāt be happier with my experience at Minerva Beauty!”
“I have been dealing with Marie & Steven. They went above & beyond for me to get my equipment asap. It was a pleasure & I am grateful they made what could have been disastrous, easy breezy!!! Thank you”
“I have friends that shopped with this company thats why I did business with them the sales person was Maria she was so nice to talk to and very helpful I havenāt received my products but Iām sure Iāll be happy”
“I was doing a revamp of my salon and i was nervous ordering. Marie Sceviour was so helpful during my process. i changed my mind on a few things and she was so patient. When all of my salon chairs, fatigue mats, and dryer chair arrived i was so ecstatic with the quality of the furniture. The fatigue mats are the best investment ever.. so comfortable. great customer service.. Thank you so much”
“Emily McCarty is Fantastic to deal with. Her customer relations are spot on and I would highly recommend this company and they are a pleasure to deal with. The products are also fantastic so far.”
“The customer service of Arienna Moncrief was fantastic. She worked with me to find a solution to a problem with the production of one of their discontinued products. If you need to remedy an issue with Minerva, speak to Arienna.”
“Great company and great customer service! Arieanna and Christine were excellent to interact with and answered all my questions and got back to me promptly!”
“Just talked with Alisa Brady fantastic customer service you went above and beyond my expectations I've been a Salon owner for 47 years and was treated with such caring and respect will do business with you exclusively thanks for making my day so enjoyable”
“12 bad reviews on the Better Business Review and bad reviews everywhere.
I wish I would have taken the time to research this company. I have ordered from them in the past. Terrible customer service in the past, I have no idea why I chose to order again. 10 styling chairs arrived late at 6:30 pm with missing 1 palette. We only had the top of the chair, the hydraulic bottoms were missing. During the day we had given away our old chairs and kept 5 good ones. Thankfully we at least had 5 to operate the next day. The next morning the shipping company tracked down the bottoms in California. We are in Florida. The next day I had 10 chairs booked , I called Minerva to ask if they could receive the pieces from California then knowing they are 6 hours away we could drive from Florida to Georgia to get what we needed from them to complete our set. Emily told me that she would need a couple of days to find our order even though I told her the shipping company said they were in California. This is where the issue lies with Minerva. Emily was ignoring everything I was saying. She did not care that the next day I had 10 chairs running full tilt. All she had to do was call this lady to confirm that the chairs were in California but no, she was on a power trip and because I got frustrated with her, she kept on her power trip and milked it for all she could. I explained to her that if we were going to drive there we need to know soon because that is a 12 hour round trip. She said first she had to track down the missing palette but it's in California and she can't talk to anyone until the following day. I said please talk to this lady from the shipping company. She did not like the fact that I was telling her what to do. I asked to talk to a manager. She said he is not available. Just short. Not willing to help me at all. I said well when will he be available. Again short. I don't know. It was like pulling teeth. She did not want to help me at all. She finally said he is in a meeting. It was absolutely ridiculous trying to get her to problem solve with me. I said I just need to know if my husband can get the parts because he can start the drive now. It was already 10:30 am. We began our conversation at 9am. When the manager Bryan finally did call me back instead of saying I'm so sorry I was in a meeting. Let's figure out how we can get these chairs to you he literally said this is Brian. And then went silent. No apology , nothing. silent. To the point I said hello are you there? are you going to talk? He said Emily told me they need to locate your chairs. Imagine my frustration. I said no we have confirmed the chairs are in California, I just need a yes or a no from you the manager if my husband leaves now can we pick up the parts. I said if he leaves now he can be there aproximately 5:45 or 6pm. I noticed you close at 6pm. Will someone be there to give him the parts. HE SAID "WE CLOSE AT 6 I cannot guarantee that someone will be there". I almost fell over. I scarcasticly said let me tell my husband to don't dare stop to pee or get gas because they might not be there when you arrive. I said ok you're telling me if my husband hits traffic and he just drove 6 hours you will not wait for him do you see how ridiculous this sounds??? You are not trying to help us!!!! I was fuming!!! I asked to speak to his manager, he said it was the owner. I said I would like to speak to the owner. He said they are not allowed to give out the owners information.
I wish I could say it all ended there but it did not. The manager responded to my emails immaturely and with no empathy whatsoever.
Avoid this company like the plague.”
“I've always found what I'm looking for at Minerva. Wide range of fabrics available. They are competitively priced and always arrive in perfect condition in good time. Would highly recommend.”
“Love the fabrics which are beautiful and quality. Website is easy and everytime I log on Iām like a kid in a sweet shop so many beautiful fabrics. Postage not a fortune either love Minerva š”
“Found exactly what I wanted. The order arrived very quickly and paid a very reasonable price for the lovely material and threads. I will certainly use this company again and would highly recommend to others.”
