“I made an error in my chair order and Mark Givens w3as so helpful and polite and immediately ordered the correct one- so I bought two! Thank you, Mark!”
“Customer service uses live humans instead of AI.
My many questions were able to be accurately answered in real time instead of pushing buttons on my phone.”
“Taylor Spivey,Was such a great help ! I had a lot of questions about the 2 different low profile bases. We measured talked about the options and made a decision based on my needs. Her follow up has been great !”
“I lost so much and was really devastated, I had to seek help until I was directed to Mr. Sharon O'Neil and his Recovery company and Foundation that helped me to recover all the money I had lost. It was really worth it. I will be happy to share my experience with anybody, you can also connect with him for help and assistance for a successful and secured investment without any loss of funds. mail him SHARONRECOVERINGEXPERTS @ gm ail . co m”
“I recently made a purchase for 4 Avant shampoo systems and 11 chairs. I mistakenly order two different colors. Brandon was quick to revise my error and answered further questions. He was very helpful. Thank you so much, Brandon. I'll be sure that my future purchases are with Minerva Beauty! Best, Rae Talbot Salon.”
“Where do I start! I’ve had my salon for 10 years now. EVERY SINGLE PIECE OF FURNITURE HAS BEEN PURCHASED AT MINERVA. Remodeled once, now it was time for new chairs. I waited for the Black Friday sale because the total was right on budget. Welp, what a disappointment this was. NOWHERE on the chairs “profile” does it say how HIGH these chairs are. I have tried several times to reason with someone at Minerva to help me. At best I finally spoke to a manager. She mad the “exception” to swap out the hydraulic pumps to a “low profile” pump but ALL of the shipping costs have to be incurred by me. I finally agreed (of course upset) because I didn’t have a choice. So here is the option she gives me…..
“Send your pumps first and then we will send replacements” I ask, and what do we do with chairs on our floor and no pumps. She said that’s the absolute best she can do. With tears in my eyes from the frustration I ask if they can at least send me a shipping label and I will pay for it, it’s just that their shipping is about 10 times cheaper. It cost me over $200 to send just 6 pumps (because clearly I can’t send all 16 back at the same time). It only costs them $115 to ship ALL 16!. She said no because of insurance purposes. Moral of the story…there may be warranty and whatever else but once you receive your furniture you are stuck with it unless it comes damaged and even then it has to be in the same packaging they send you. Who keeps these boxes around? Also, I feel there is false advertising. “HIGH PROFILE” should be written somewhere on the chair’s ad. I am so disgusted with this situation. I’ve enclosed how my chairs look on the damn floor as I wait for the other pumps to arrive, then I have to remove 6 more and send, and wait again with 6 other chairs on the floor and so on until we reach all 16. It is absolutely horrible.”
“I purchased this haircutting chair for $200. Got it a week ago. Put it together, and the wheels don't barely roll, and the base is already cracked. Cheap plastic. I called the company to return it, and they said that because it was used, 1 time and it's not returnable. How am I supposed to know it doesn't work till I use it and it doesn't work?
Stay away from this company their policy is garbage, and their products are very expensive.
Also, if you want their real reviews, find them on Yelp. Almost all the gear reviews with pictures you google search the image and it's foriegn businesses or fake accounts.
I'd upload pictures and video, but they don't have that option for me. I wonder why?”
“Im the owner of Lavish Cuts Barershop Alisa was great and im looking forward to placing future orders with her. Thanks for the great customer service.”
“Marie & Brandon with the sales team have been a please to work with. My first order just came in and everything looks great. I needed to purchase a large quantity of good from Minerva and for some reason the purchase would not go through. Thanks to Brandon's experience he knew after asking a few key questions that I needed to increase my new bank accounts spending limit and we were back on track. As for Marie she already knew we wanted to get the products in as soon as possible, but we were waiting on one item to come in before shipping out. Marie worked it out so that one item we had been waiting for would be moved to our second shipment and the items that were ready shipped out the next day. I have nothing but the kindest regards for the Minerva sales team. Thank you so much!”
“I had a wonderful experience working with Angie Cope with Minerva, Terry Sheffield with Amerifund, and Andrew Reed with Amerifund.
All of them are very knowledgeable in their fields. They all offered me great customer service and worked really well together to get me the salon products I was interested in and the funding to support that. It was an easy process! Thank you”
“Rachael answered all my questions about salon furniture. She went above and beyond helping me choose exactly what I wanted and needed for my salon! I couldn’t be happier with my experience at Minerva Beauty!”
“I have been dealing with Marie & Steven. They went above & beyond for me to get my equipment asap. It was a pleasure & I am grateful they made what could have been disastrous, easy breezy!!! Thank you”
“I have friends that shopped with this company thats why I did business with them the sales person was Maria she was so nice to talk to and very helpful I haven’t received my products but I’m sure I’ll be happy”
“I was doing a revamp of my salon and i was nervous ordering. Marie Sceviour was so helpful during my process. i changed my mind on a few things and she was so patient. When all of my salon chairs, fatigue mats, and dryer chair arrived i was so ecstatic with the quality of the furniture. The fatigue mats are the best investment ever.. so comfortable. great customer service.. Thank you so much”
“Emily McCarty is Fantastic to deal with. Her customer relations are spot on and I would highly recommend this company and they are a pleasure to deal with. The products are also fantastic so far.”
“The customer service of Arienna Moncrief was fantastic. She worked with me to find a solution to a problem with the production of one of their discontinued products. If you need to remedy an issue with Minerva, speak to Arienna.”
