I fully expected "ugly" produce. What I didn't expect was poor quality. I also thought i would get exactly what I ordered. Instead, I got 3 hot peppers instead of 3 seedless cucumbers (I hate hot peppers). I got one grapefruit instead of the navel oranges I ordered (my medication won't allow me to eat grapefruit). I got a mushy mango, a broken and dried out sweet green pepper, bruised apples and a beet literally the size of a soccer ball. I really wanted this company to be a great resource for me, but that won't happen. I cancelled my subscription immediately.