We have been customers for almost a year now. Most of the products look similar to what you would get in the store, no obvious problems. We get the larger box for a family of three and usually gobble up all of the contents, no problem. Every time I have had a missing item or any problem whatsoever I simply snap a photo and send it to them and they are very responsive. Within a day or two they have returned my money and apologized. A missing item or two does happen fairly frequently so it’s important to check. Despite that, we are sticking with it. We are eating much healthier than ever before! Though many of these products might be available in a grocery store near me, the convenience and the price and the fun of opening the boxes makes it worth it!