I do not know what is going on with their customer service but they do not figure anything out for you or try to fix the problem. I had problem with signing in for some reason and I did not know why I was not able to so I emailed them several times now but have not got an answer from them. Also because of this I was not able to choose what produce I wanted so I skipped my first box but I still got an email saying that it's on the way which I have no idea why it's still shipping. They will have to solve their customer service issue. So disappointed from the beginning.