I visited Misfits Market website from a Facebook ad simply to see what they had to offer. This organization forces you to enter your personal information in order to look at their selection or see prices, which is all I wanted to do. I was checking their prices on meats. Reputable online merchants have a checkout procedure where you confirm what you are buying and complete your purchase, but not these scammers. I determined after "shopping" that I had no interest in their products and left the site. The next day, I see that I have a charge to my card that I did not authorize. I attempted to contact Misfits Market immediately (within the hour) to correct what I was sure was an innocent error on their part. I sent several messages via their "Contact Us" link, and called a phone number I found online which returned a constant busy signal whenever I called.
Then after several days of no response from Misfits Market I received an email saying that my "order" had shipped and listing some vegetables that I would never have ordered. Then I finally received two emails from Misfits Market telling me that I had agreed to a grocery "subscription" service in which they decide what I would get. They also stated that since my so-called order had shipped that they would not refund the $38.07 they fraudulently charged to my card, but they would cancel my so-called "membership". They offered me a "credit" for the amount charged, but only if I re-activated my "subscription", exposing my card to further unauthorized charges. Any reputable merchant would have responded the day of contact, canceed the so-called "order", and issued a refund. But Misfits Market ignored contact until after they shipped and now are saying, "tough luck".
Looking online I see dozens of complaints about Misfits Market's deceptive business practices, which include recurring charges to people's credit cards as well as other issues. I actually had to cancel my bank card and have a new one issued to safeguard my bank account from further charges. This is a major inconvenience since I will have to change my card number with the many legitimate online vendors I do business with.
These scammers responded with two emails that are obviously form letter responses basically saying "You signed up and should have read the fine print. Oh and we don't have a phone number of any kind you can call, and we are not refunding your money." Clearly they are quite used to answering complaints just like mine. Looking at their "F" rating with the Better Business Bureau, I note that they have a form letter which is their response to all complaints. What sort of legitimate business operates in this way, and claims not to have a telephone line?
At this point, the small amount of money they charged is no longer the issue. I just need to let others know what sort of organization this is to protect others. So, if you want to do business with these scammers just understand that their business model obviously is based on capturing your personal information and sending you an "order" you never placed, go ahead. You have been warned.
1 year ago
Misfits Market has a
1.4
average rating
from
336
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