I received my second order from Misfits Market this past Friday, which included their largest subscription box as well as several extra add on items. When I opened the box after work Friday evening, there was gel all over everything form a hole in the cooling pack inside. I immediately emailed them Friday with pictures, many of the items were already ruined. I did not know if the rest was safe to eat after having that gel on it for who knows how long. I have heard nothing back other than robo-emails saying they received my email. So, I went on their Facebook page to ask for assistance there. I saw several other posts with customers complaining that there were issues with their orders and no response from the company. The only response I got on Facebook was an excuse that the people who run the Facebook page can’t help and that response tomes are delayed due to COVID. I know that is not true because there are multiple posts on the BBB website from last year with the same complaint as me. They then deleted every person’s post that was asking for help on their Facebook page. Long story short, I doubt I will ever see a refund, this company is garbage, don’t order from them, unless you have money to waste and you like throwing food straight into the compost bin.