INTENTIONAL MISMARKETING AND BLAMING CONSUMER I paused my account in Janurary and last week (March), they sent me a box and CHARGED ME FOR IT. When I contacted customer service, they implied that it was MY FAULT because they had sent me a reminder that my account will be unpaused. Firstly, there was NO notification that they would unpause my account WITHOUT my permission. I've looked through their terms and conditions and the email notifying me of a paused account -- nothing. Secondly, the email notifying me that my account would be reopened was sent to my spam. When I notified customer service of these issues, they kept reiterating that "the email was sent," "I checked with IT to make sure it was sent," "I'm so sorry that YOU didn't open the email on time." If anything, this method of unpausing a subscription and blaming the customer seems very underhanded.