I've had a different experience than most although I will say it was better when I started. From time to time I expect a piece of fruit or single vegetable to not arrive in great shape - no, I don't have money to burn but this is organic food send in a box in a truck. I'm reasonable. Usually, when I have said something, they have been responsive, sometimes very quickly, sometimes not, but still reasonable, and they have always credited me. When I had trouble two week sin a row and they didn't get back to me on the first of those two weeks the subsequently credited me not the usual 10% but 25% and that was satisfactory. Since the pandemic, yes, it's been slower and less predictable both in terms of responsiveness (I am waiting for my box due last Thursday right now and it's Monday, even though they tell me they have received this week's order which in theory should ship two days from now but undoubtedly won't) and in quality, and I am being as reasonable and flexible as I can but am becoming more disappointed. Nonetheless on balance I can't rate them less than three. I do feel they have strayed somewhat from their initial mission and it's no longer about food waste as they supply so many non organic veggie and fruit "pantry items" and dry goods. Also how many things coming labeled not from local farms is trickling in as well. I don't really have the option of going to every two weeks being in a vegan household - we need our veggies, and if I have to go out for them, why am I bothering? However I will remain patient throughout the pandemic and trust things will pick up for the summer.