Customer Service - I am not sure they have customer service as I get no or very late responses to my emails and concerns. Price - IF the produce was of good quality and delivery was timely I would say that it is a very good deal for the price. Delivery - Did not receive one box and when I emailed about it, it took 10 days for Rhett to respond to my email and then he provided the tracking number for the following week's shipment which I had received. They have still not explained the box that was billed and never received. One week I ordered three packs of mushrooms with the special, never got them (see package above that was not delivered) but was billed for them. Returns & refunds - Not likely to ever see this because they do not answer their emails. s for quality - This is where I was the most disappointed. 2 of the 5 boxes that I did receive included lettuce and celery that were limp and wilted. The squash had parts of the skin torn off and the flesh was browning. Apples were bruised. Brussel sprouts already had a smell to them. Green beans looked nice when received, but the very next day they were slimy and browning. Rainbow carrots were limp, I could even wave them back and forth like a pendulum! Needless to say - terrible experience for me and I have canceled my subscription.