My first five "Mischief" boxes were amazing. There was a huge variety of lovely produce. I did have a box that did not arrive on time, and then the following week I ended up with 2 boxes spaced a couple of days apart. I wasn't mad, times are tough for businesses due to Covid 19. Then last week I got some rotten produce so contacted their customer service. As others have noted, there was no response to my email. Aside from that rotten produce I've been enjoying the food so much, I decided to up my box to the larger "Madness" box, but what a mistake. I paid for an 18-22 pound box, which weighed in at just under 11 pounds of very sad looking produce. I contacted their customer service again, but cannot get a response. Very disappointing.