I can not access my account. It asks me to sign in, then says my email/password is incorrect. Reset password- no account on file. The email is correct, as I have double checked where they are emailing as well as checking my typing. I submitted a request to their help email immediately. No response in over a week. Because of this, I could not access the “add ons market.” My card has been charged. My box has been shipped... to the wrong address. I know I put it in correctly. They somehow swapped the zip code, and it’s being shipped to the wrong address. I noticed almost immediately, and was not able to Recife anything because they do it respond to emails.