My first box arrived early in the day, by Postal Service no less. Can't blame the company for late deliveres. Ordered Friday and delivered Monday. The box is insulated, with an extra ice bag in it. I like it so far, no complaints at all. One celery stick was a bit mushy, but I'll take that if it is the only problem. Customer service is via email, which is not so good it you have an immediate problem. They should have a cheap VOIP phone for the purpose. Check out MagicJack, been using it for years as a customer. I bet it would really help this co. No idea if they have live chat or not. I am on the small box every two weeks, will order again. Can't rate the customer svc. as I haven't used it yet. I have no reason to be anonymous, but do not need extra spam so please do not publish my email addy. Thanks.