Dear Respected Concern, I had a very bad experience with your service and mall of emirates branch with the Branch Supervisor Mr. Ahsen I purchased full body clear covering for my 2 mobiles, Samsung S21 ultra and Samsung S22 ultra on 17th April 2022 and I have paid Aed. 500+ for both phones, However while i was purchasing the same from Deira City Center your colleagues were did not inform me to hand over the removed clear sheet while replacing. Today i went to Sharjah Al Zahia branch to replace the clear sheet, however they have told me they can not replace due to back clear sheet was removed by me and it was not available, i told them that i was really not aware of that since the staff from Deira City center was not informed me, however if it was informed earler iwould keep the same thing in my valet and bring it you which is not a big deal, neverthess i did not know the same. After that they called their Supervisor from Mall of emirates branch Mr. Ahsan (i am not sure his correct name, you can check with Sharjah Al Zahia branch who i spoke) first of all, Mr. Ahsan was so rude and he didn't know how to deal with an unsatisfied customer, he was more worsting the situation by arguing with me and said this is their policy and he can not make any exception and i need to pay 50% of total cost. I explained all situation as i mentioned in the above, as i didnt know your policy and no one explained me, but he was saying it is not his problem and if your staff did not inform me, it might be a communication problem. Mr. Ahsen totally disappointed me and said he dont care my concern since he care the company policy only. This is absolutely wrong, since you are a customer oriented company you will have some exceptions rather go with rules only and irrespecting and neglecting customer request. I trust you will do the needful since i didn't know to return the removed clear sheet as none of your colleagues were explained. If you really wish yoir customers to be satisfied and return their loyalty towards to you, i am expecting a professional approch from you since you already have my money with you, neither you enjoy customer unhappiness. Regards Joyji Alummottil 050 4250756 jojy_ta@yahoo.com