Again i contact customer services indonesia. And again they played dead. Don’t buy to them, they give hope processing long (2 months), move to the other cities. The price expensive because they sell a lifetime guarantee, but when it is need to be replaced, they are holding back, playing dead. Currently so many nano skin has been sell from another company, a lot cheaper and you don’t need to going trough this trouble that I have been through. Twice! I had been going through 8 weeks for getting 1st replacement from iphone 12 and ipad 10.5, after Indonesian customer services playing dead many times. And they need to be reminded by US central mobile outfitter. Now, I tried to getting replacement 10.5, us customer services asking me to pay again like buying new. Bad company either local indonesia and central US. —— Update: they called me only after I am giving up, bought cases from another company and writing bad review. Seems like they don’t work when we don’t give bad reviews and then blame us when we gave bad reviews.