I’ve been a loyal customer of this mobile protection brand since 2018, recommending it to over 12 friends. However, my recent experience at the City Stars branch was extremely disappointing. In January 2024, I received a discount on a replacement for my iPhone 15 Pro. When I returned in October to replace the full protection and add coverage for a new device, the prices were unreasonably high. Customer service refused to offer any discount, despite my prior experience, and the representative was dismissive and unprofessional. I also filed a complaint, but after 10 days, there has been no follow-up. I’m very dissatisfied and won’t be recommending this service again.