I dont even want to give them a star at all. Ordered several swimsuits around first of June, received 2 of them June 17. The others are "still in processing" status I did a live chat to just cancel them since they haven't shipped as I would no longer be needing them, my vacation has come & gone (thanks to Amazon I was able to get swimsuits quickly). The 1st two times I reached asking for a refund since they haven't shipped yet, they refused to refund and told me they would be shipping in 1-3 business days. Two weeks later I reached out cause they are still in processing, ask again to cancel my order, and they refused, said they would be shipping in 1-3 business days. Yesterday I was finally told I they would cancel, refund my original payment and follow up with an email of our live chat conversation (and they did) BUT, in the email I was told ONCE AGAIN "sorry for that Your second package order is scheduled to be shipped within 1-3 days. It is currently in the process of being prepared for shipment. You will receive an email shortly with the tracking details once it has been shipped if you dont want you can return to us once received the items". The thing is I got two already and they need to be returned I got a week left before the 30 day refund policy cutoff, so they are going to charge me 10.99 to return these two and then another 10.99 to return the other two when they get here. Total ripoff!! I shouldn't be responsible for paying shipping twice. When the delay is on their end and they won't just cancel the items.