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Greg H.
Modlily will not get your items delivered on time, will not do you right when you complain, and will make deceptive statements along the way. I ordered clothes for my wife as a Christmas gift on 12-01-2024. The promised shipping date was "Earliest Dec 02, 2024" and "Latest Dec 04, 2024." The promised delivery date was "Earliest Dec 09, 2024" and "Latest Dec 16, 2024." The USPS did not receive the items until Jan 2, 2025, and I did not receive it until Jan 6, 2025. Terrible! But the deception goes beyond missed shipping and delivery dates. From the order date 12-01-24 to the date the USPS actually received the item on Jan 2, 2025, the Modlily website showed "Arrived shipping partner facility" a total of 20 times. When I contacted them multiple times during this period, stated I needed the gift before Christmas, and shared I thought it was lost, they would screenshot the latest "arrival" message on their website and claim it was on the way. Of course over time, I realized this is all planned on their part and there is no truth to it. Further, when I informed them that it was way past their due date and I had to buy another gift, they ignored my multiple requests for a refund and once again screenshot the latest "arrived at shipping partner facility" to indicate it was coming soon. They issue these "arrived" messages to make you think it is moving when it is not. Listen, save yourself the headache and disappointment because now you know this is a deceptive company that will not do you right. In dealing with them, it was clear that this was not a one-time past due issue. It was systemic deception. STAY AWAY! I don't have time to review stuff like this, but if I can just help keep this from happening to you the reader, then it is worth it.
1 month ago
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Modlily has a 2.1 average rating from 623 reviews

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