Stay far away from this company Monzo for absolutely no reason froze my partners account whilst trying to make a purchase. They have absolutely no explaination, no time line and absolutely no correspondence or help with this issue. We got the same message over again in the online app and the phone line customer service was absolutely useless and kept telling us that their team would contact us. Needless to say, we couldn’t pay any bills during this time and defaulted on a rent payment. This left us with no way to pay for food, transport, anything. I don’t think I need to explain how that left us feeling. During this period I found that we weren’t the only ones, this has been flagged up by multiple online sources forums and watchdog. This has happened to so many people and it is utterly cruel and sickening. If you want to join a bank that could cut off access to your own money for no reason at any time and no way of contacting anyone to help you then go for it. They offer no sympathy and I imagine there will be some lawsuits on their plates pretty soon!