Monzo have frozen my business account with 7k in it whilst I am in the middle of a jobs I work as a buyer for the set design department on tv commercials and companies send me money to buy props. I’ve always done this ever since I’ve had the account so this isn’t unusual activity for me account. I answered all of their fraud questions but yet they still cannot tell me when my account will be unlocked. I’ve asked to speak to a manager. I’ve launched a complaint. It’s actually stopping me doing my job now because I have no money to do it. It’s not even my money it’s the companies money and I have to go back to them and explain this which makes me look very unprofessional. Their website says that they aim to unlock account within 10 minutes which is a complete lie. I feel completely powerless in this situation, I’m making a complaint to the ombudsman as we speak. My job is time sensitive and they are actually putting my relationship and income at risk with this particular client with the way this is being handled. If you have a business account then clearly you should be a priority because your business runs through it.