My account was blocked without any prior notice or explanation i sold.my phoneto to .my friend 1200 pound and monzo block my acount and hold.my money for not reason monzo open acount to.me if u not allow to use my money why you upen acount to.me ? When trying to resolve this issue, we encountered extremely poor customer service. particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, any way. She seemed extremely uninterested, despite my partner being stressed. And u hold.my legal money tomorrow I'm going to speak with lawyer to get.my 1200 back and never work with this.por service I work.with many bank never have problem