Do NOT believe the hype. I was trying to send money back to my own account, same name, from the same bank (HSBC) from which I funded Monzo. They STOPPED THE PAYMENT... and said they had to do security checks. I submitted the proof (bank statement in my name) and I'm STILL waiting hours to see if the payment is processed. ?!?!?! Also, the chat "customer service" function is horrible horrible. Takes hours to get a response. Then, when you finally get a response and respond in turn, you are left hanging again for hours. Really horrible. I'm withdrawing all funds from the bank.