I was a victim of a scam by a company called Offco, who didn't provide the service I paid for (promotional services for my music), they cut off all contact with me, and my emails were just getting returned because the email address no longer exists, they turned off comments on there Instagram (since they have clearly scammed other people too), and didn't read any of my messages to them on Instagram direct messages as well as many attempts through there website. All of my communication and proof that they didnt provide what I paid for is very well documented and was sent to Monzo when I raised a dispute. Round one of the dispute, the response I got was that Offco (the company I CANT get hold off) refused to refund me, I mean of course they did, they have stolen my money and clearly have no intention of paying me back. How is it that Monzo are siding with scammers and not there own customers?! and just accepting the word of some scammers rather than looking at my evidence? There were also two payments I made to Offco, one of these that I disputed was refunded immediately by Monzo, but after investigating the second dispute, with all of my evidence, the fake names, returned emails etc they changed there mind and asked me to refund the original refund back to Offco, absolutely ridiculous. Anyway, I disputed this all obviously, submitted more evidence to Monzo, including screenshots of the Offco website using fake names for there staff / CEO etc and using fake pictures of real people (I used google reverse image search to find the real peoples names, and provided proof to Monzo of this, from images from reputable websites like the Wall street Journal etc), they then said they would be investigating it further, but I just recieved there final decision that they are going to let these people (who I cant get hold off, but Monzo can - that's not suspicious is it!..) keep my money and that's the end of it and they can't help me. I am absolutely dumfounded that Monzo have sided with scammers and are ignoring very clear evidence of a fraudulent crime. And can now offer one of there customers zero more help.