Absolutely useless bank. I switched my current account over to them from Santander and it feels me with so much regret, not only does their app barely work, their team are incapable of the simplest task, they locked me out of my bank account for days because my phone was stolen and once I had recovered my number allowed me access to my account via the app but would not allow me to unfreeze the card, I messaged them continuously through the evening trying to get them to open it so I could buy myself some food as I had none and my dog her medicine as she had run out due to the lack of access, then in the morning one of them unlocked it like it was nothing and the easiest thing in the world to do, I raised a complaint, still heard nothing back, but now contactless does not work and as that is the only card I now have due to switching banks, I am struggling to get into work, direct debits are failing to go through despite being set up and the money available, it’s just the worst bank I’ve ever had dealings with, utterly disgusting treatment and they claim to care about vulnerable customers but it’s a pack of lies. Do not switch to them.