I've been with Monzo for the last 7 years and this is the first time I actually need their help with a horrible situation - I'm a victim of fraud and been trying to get my money back for the last 3 days and Monzo support team is non-existent. The fraud team keep repeating the same questions and never seem to commit to any next steps and I'm really worried that they are simply going to carry on this lack of support/help/commitment to protecting their customers and will not give me the money I got stolen from my account.
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