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Suzy
Shocking My Monzo business account has been locked out since Thursday. This is now Sunday. I have no money in any other accounts. My mortgage is outstanding. My shop rent. Internet about to be cut off and therefore will be out of contract again. It’s going to be a whole day of admin sorting things when it’s back up and I will be looking for compensation. My credit rating is likely to now be affected. Not to mention my appearances in contract with my landlord now paying late. This could affect my relationships there. They’ve taken 3 days to get back to an email even tho my partner has called everyday for a response. AND have not listened to the issue. I’m on holiday and borrowing money from a friend. It seems to be due to a technical error. I have two accounts, one personal and one business. The pin is locked because Monzo gets confused which is required. Then the video verification isn’t working. Apparently they don’t even see the request.
1 week ago
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Monzo has a 1.6 average rating from 213 reviews

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