Ordered a card and gift to be delivered 9th November. Ordered over a week before birthday and today is when it should have been delivered. It wasn't until mid afternoon that I received an email saying my delivery was for the next day! It was being sent via Royal Mail tracking. I contacted Moonpig and Karen replied to my message where I vented my anger and disgust. She told me that my parcel was posted yesterday via Royal Mail? Never knew Royal Mail post offices were open on a Sunday. I was offered a refund of postage and did not at anytime say I accepted this as I wanted answers as to why this order had gone wrong. I ended up asking for email address of Managing Director but she said she was not allowed to give it saying I should write to the complaints department. (After reading the reviews below I guess they are swamped with complaints and I should have read the reviews as if I had I would never had trusted this company with my request) Karen reiterated to me that she had refunded £10 to my account which is not what I wanted to hear. I still want answers and I will make sure thus complaint gets through to the MD and my complaint is not just pushed under the carpet. My advice to anyone thinking of using this company to send good wishes for whatever reason to a person you choose please don't as they can not be trusted to deliver on time.