Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use Funky Pigeon instead. I have now had 2 separate occasions when the Moonpig card did not arrive. I have never had that problem with Funky Pigeon”

Helpful Report

Posted 6 days ago

“A little bit pricey for tracked delivery of just a card. Designed my own photo card which came out lovely and the writing and symbols were bang on. Chose a large card and got 20% off at checkout as bought a jar of retro sweets as an add on gift. Got delivered on actual birthday which I d planned. Quite pricey for card but the recipient was over the moon with both so was worth it in the end Use moonpig for all occasions and would give 95% review as had a couple of delivery issues in the past ... Royal Mail can be hit and miss to he fair...Moonpig can't control this I guess....Royal Mail aren't as good as they should be...so Moonpig my 'go to' most of the time. Love the gift ideas. Would recommend 👌”

Helpful Report

Posted 1 week ago

“Disgusting rip off! These arrived today in an awful state! I believe the buyer paid £28.00 for them! This company gets away with murder!!! Difficult to complain as the buyer is disappointed at being ripped off and for the upset it causes for the reciepient, so many don't complain because of this. Moonpig sends them out without water, not like florists and they know they can get away with it!”

Helpful Report

Posted 1 week ago

“Ordered a photo mug. Printing horrendous, dark, smudged, out of focus.”

Helpful Report

Posted 1 week ago

“3rd time I've used Moonpig and card hasn't arrived either on time or not at all for someone's birthday. Will not be using again. Waste of money.”

Helpful Report

Posted 1 week ago

“I ordered two items which stated they were letterbox items so would go through a standard letter box. I received an email stating they were left with a neighbour. All Moonpig say is that I should have left further delivery instructions, but why should I need to if they say they will go through a letterbox. Totally misleading description about the items.”

Helpful Report

Posted 2 weeks ago

“One of the images on my card was partially missing. I realise it was our mistake but tried to resolve the issue. I dialled the customer services number and kept getting "incorrect number" message. I tried live chat 3 times and each time got diverted to pay to become member form. What cowboys! They will definitely not get my custom again. Customer services is non existent”

Helpful Report

Posted 2 weeks ago

“So many attempts to scam you in to signing up to monthly subscriptions or cashback plans which charge you. Purposely made misleading to trick you into it. Won't be using again.”

Helpful Report

Posted 2 weeks ago

“Card not delivered, trying to get hold of "Support" is useless, now I am taking this up with my credit card company. I would suggest other people pay with theior credit cards and take any issues with the card company. Moonpig support is hopeless”

Helpful Report

Posted 2 weeks ago

“My card did not arrive on time for my friends birthday im very dissapointed and will never use your company again !”

Helpful Report

Posted 4 weeks ago

“Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given.”

Helpful Report

Posted 1 month ago

“Personalized sunflower card I received was spoilt by the white message thing embedded on front of the card. Doesn’t look right,msorry to say.”

Helpful Report

Posted 1 month ago

“The website is not user friendly at all. If you not careful, you will end up paying £9.99 for card worth £3.99 because of some voucher which is added automatically to your basket at check out and it’s tricky to find how to remove it. If you are in a hurry and can’t be bothered, you can end up paying for it. It is so wrong. Not shopping there ever again.”

Helpful Report

Posted 1 month ago

“Shockingly poor quality. I just paid for & received a piece of slightly thicker paper - folded terribly with shockingly bad picture quality (do t blame the photos Moonpig - you had 19 opportunities to get one right! It’s called a CARD not a PAPER. Will never use again.”

Helpful Report

Posted 1 month ago

“£9.99 for an a4 card delivered, it getting so expensive. Wont be using again. Sorry moonpig.”

Helpful Report

Posted 1 month ago

“I sent letterbox flowers to my very elderly aunt so she did not have to go outside her house as it could be dangerous . BUT it was left on step , why !!! She had a letter box above step . Moon pig chat box was useless & a real person was not willing to help with DPD moonpig did not want to know . I will not send flowers from them again . Be warned everybody !”

Helpful Report

Posted 2 months ago

“Ridiculously expensive delivery costs for small overpriced gifts (they tried to charge £4.99 for Each of three small gifts being sent to the same UK address = £14.97 !!!) Cancelled my Moonpig plus account with 9 months remaining (and have not been given any money back), now using funky pigeon for cards and Amazon prime for presents.”

Helpful Report

Posted 2 months ago

“AVOID AVOID AVOID!!!!! They don't deliver on time, when l contacted them about it, all l got was an AI chat asking if l wanted it re-sent... which is bloody useless as the birthday had passed!!!!! I WILL NEVER USE THIS COMPANY AGAIN and l suggest you guys avoid completely!!! 0 stars!”

Helpful Report

Posted 2 months ago

“Order arrived late and very poor customer service. AVOID AVOID AVOID.”

Helpful Report

Posted 2 months ago

“£7 to post two cards to the same address”

Helpful Report

Posted 2 months ago

Moonpig.com is rated 1.5 based on 1,206 reviews