I ordered a card for my daughters 18th Birthday. After I placed the order I noticed that I had stupidly made a grammatical error. So I quickly went into the moonpig helpline/chat room to ask them to amend my error. The chap I was chatting with said that he had cancelled the order and refunded the £7.19 back into my account so I could correct the error and re order, which I proceeded to do. The day later my Daughter received two cards and two weeks have passed and still no refund. The products are great but please do not say that an order had been cancelled and a refund had been processed when both of these statements were not true and I now feel that I had been lied to.