I ordered a birthday card for a friend whos birthday it was on the 3rd December 2020. I ordered on the 28th November, and paid 76p for first class delivery. They shipped it on the 30th of November and I received it on the 4th of November, 2 days after my friends birthday. Their excuse when I complained was the delay was due to Covid-19. I can't accept this excuse because in comparison I've had no issues with other deliveries from other shops in fact most have been delivered before the promised date. Moon pig promised me a refund on the 8th of December to which I'm still waiting for 23rd December 2020. This was my very first transaction with moonpig and will most certainly be my last and I would never ever recommend moonpig to any of my relatives or friends.