Have used moonpig many times and usually happy enough with the goods. My last purchase was a mug and card. The quality was very poor and the photos were too dark. I contacted customer service and got replacements sent out which were exactly the same! The pictures I sent to the website were not dark but were very dark on the mug and card. I also received a card from the missus for my birthday and the transfer on the that card also looked too dark. Not sure what’s going on with the way in which the pictures are loaded onto the cards and mugs but it has put me off using again.