I ordered a card and a gift for my daughter on the 14th Jan 2021 to be delivered by the 1st of Feb . When the gift and card didn't arrive I tried to get in touch with moonpig . I emailed them and I also waited 147 in a que to be told on the 2and feb my order had been cancelled due to the gift no longer being in store. I said why was the card not delivered but the person on the chat Jayne just cut me off. I then got a email offering a refund I said why was I not told there was a problem before my daughters birthday as I got her to stay in waiting for her gift and card. I felt like she would now think I didn't care about her I was in bits over it. If they had of just sent the card I could of replaced the gift. Customer service is shocking . Ymthey never gave me a reason of why the card couldn't be posted. I order regular with them . But I will never order again such a let down. Please Moonpig treat people with respect. I could of posted my daughter a card at least if u had of informed be before her birthday you must of known it wasn't going out.