My fiancé ordered a personalized card for me for Valentines Day on moonpig, 2 weeks in advance. He even paid for first class delivery to make sure it will arrive on time, because he reckoned it will a busier time than usual due to it being Valentines Day. 1 week later, the card still has not arrived so he contacted moonpig thru their chat feature, and spoke to the rudest person on their customer service line. He was just flat out offered a refund of store credits which he refused because he really wanted me to have that card. When he inquired about what happened to the card, they just told him it must have been lost in the post, and then they just cut off the chat on him. He attempted to try to get help on the chat feature again and got hold of the same person, which then told him that upon checking he saw that because my fiance ordered a supersized version of a card (which is an extra fee), it has not even been printed at all because they have run out of that card size. Again they just offered to refund him credits, but my fiance insisted on having a card sent even if its just a regular size so he had that arranged and to be delivere via first class. On his account under orders, it even said it has been processed and he even got emails to notify him it was then been sent. No card arrived at all within that week. So today (1 day after Valentines Day), he went on to their customer service chat again which did not prove to be helpful at all. No explanation why there was no card, just a generic apology with no effort to save face with their poor customer service. My fiance just asked for a refund, but he was so disappointed because he really wanted me to see the card he made himself. Im the one leaving this review, because my fiance is too nice to give a bad review but I insisted. Also, funnily enough you can't even leave a review on their actual website. Moonpig has terrible customer service and we will never use them again ever.