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Anonymous
Received an email prompt on Friday morning to order flowers from moonpig for Sunday. OK, good idea - So I clicked and purchased. I realised that I'd just bought something on impulse without reading the trustpilot reviews first. Oops, my bad! First, I didn't realise that they used Yokel delivery service which has some interesting review on here. I also didn't realise that you'd have to pay more to guarantee next day delivery until after the purchase. I just made the assumption that for a card service they would tell me upfront or during purchase if the date was not possible - due to Covid, in which case I'd have cancelled and not gone ahead. Not a problem. On Saturday afternoon the Yokel courier "tracker" said it was on its way. Then on valentine's night it still said "on it's way" and how they would ensure all flowers would be delivered by 6pm. I to 6pm even though the Valentine's day was nearly over. Then at 6.30pm I had to tell my wife that my surprise was no longer a surprise and that I didn't know when they would arrive. On Monday morning at 9.05am it still wished me a Happy Valentine's day and that the driver was in my town - in fact just up the road - and was currently on delivery 45 of 115 and I'd have to wait for the driver to deliver another 67 parcels between his current position 1.3 miles away and my house. Obviously quite a dense delivery ratio for 2 roads. Eight hours later at 4.30pm it finally arrived. You can imagine my wife's surprise when on Monday evening 12 dried out, scrawny-looking, pathetic black edged rose petals looking as if they'd been used as bookmarks ready for the recycle bin, turned up as a token of my love for my wife. My wife's asked "Where did you get those from?" - as it wasn't the usual fare from the big names. I apologised for them as they did look dried out and pathetic. She re-assured me it wasn't my fault but was keen to know where I got them from - presumably so she could stop me using them in the future. I did see better looking flowers at the local ESSO garage I passed on Saturday - I should have stopped there during lockdown. They were cheaper too.
3 years ago
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Moonpig.com has a 1.5 average rating from 1,206 reviews

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