How to show your wife you love her on her birthday. Buy her a personalised card and an expensive bottle of champers. Brownie points ahoy! Unless Moonpig screw it up and send a cheap bottle of Prosecco instead. That’s a great way to show how much you value her. Never mind, contact customer services and they will surely rectify the problem and maybe even try and repair the issue. Nope. They think it is right and proper to just refund you on the single mistake (not even the full error value) and not the fact the whole experience was tarnished. Had to contact multiple times to get most but not all of the money back. When I asked to speak to a manager I was told phone lines are down. What a complete shower of moonpoop. I would recommend using any of the other options before Moonpig. Sort yourselves out moonguys and girls. Bad customer service never ends well in today’s market place.