The card I ordered did not reach the intended recipient - instead a card was left by Royal Mail at the address the original card I ordered which was torn down the middle - was a completely different card and the personal greeting inside was for someone completely different and unknown to me - I went on to the Moonpig Chat complaints and all they offered was to resend by original card order but to arrive 3 days later so too late - they offered a refund or redelivery - I was offered no explanation - I expected a full refund and my order to be sent asap - this is outrageous - I was supposed to just shrug my shoulders and wait for the redelivery 3 days after the event - I personalised my card too and used a family photo so dont want some complete stranger to be in possession of my card. Also when I asked was I going to get a refund they said no because they were redelivering my order - in the enail I received it was as if I was simply doing an order and they simply doubled the original order amount that I paid and added goodwill no payment at side of their new total - it beggars belief - what kind of company does this - I asked for their Chief Executive’s email address - they said they dont have one - so do not buy from a company who treat wronged customers this way / every time I see their tv ads I see red - so every company should have a Customer Service and these 2 words do not apply to Moonpig - never again - dont buy from them - they dont have any clue how to manage errors!!!! This is the ripped card my nephew received from complete strangers - I wont include my card as personal.