I ordered a fathers day card over 2 weeks in advance. Sadly my step dad passed away yesterday and I asked for the card not to be sent. I didn't want any refund, I wasn't looking for my money back, I just didnt want to cause my mum distress in a couple of weeks time by having a card delivered for him more than a fortnight after he'd passed away. Moonpig said there's nothing that can be done ..... once you've paid, no amendments are accepted. So even though the card won't be dispatched for at least another week, they cannot simply fish it out and not post it. How insensitive. The customer service guy, Pedro, then said he realised this was frustrating but hoped I had a great day anyway..... Not the response I expected after telling him we'd just suffered a bereavement!! Shocking....Definitely won't be using any of their services again!