DON'T PAY EXTRA FOR GUARANTEED DELIVERY Failed to deliver in time for Birthday and having paid extra for a specific day, Royal Mail blamed and only postage refunded, despite the fact that the card did not arrive for the Birthday!! Attitude of the Customer service agent Thomas was appalling!! I admit I am disappointed and angry (Not rude) but he showed No empathy for my situation and simply said that their "Policy" is that as the card WILL be delivered (NOT on time) therefore they do not refund or compensate their customers, to show they are sorry (who pay their wages and shareholders), to encourage them to return and re-use their service and tell others. Thomas ended the chat as he had offered the "Company offer" and because I was not happy with his response and there was apparently no Manager I could speak with to take it further, I was apparently being rude and should just accept the postage refund!! There are other competitors who I have used previously and will definitely now continue to do so. Be warned if you want your card or gift delivered for a specific date, I would use another service provider. Yours very disappointed and angry.