I received a box of half dead broken and crushed flowers. My son had ordered them as a celebration gift for special occasion. The card was missing and I literally thought it was a bad joke as the flowers looked like they should be in the bin. It's upset me and my son. Turns out it wasn't even the flowers he ordered. The box was pristine so it is not damage caused by courier or post service. They looked like someone had ground their feet into them and the flower heads where off the stems in the bottom of the box. They looked like they had been put in the bin after being reduced to 10p in a supermarket and no one buying them. I have asked for a refund. Only the second time I've used Moonpig and first time the card I ordered had loads of random question marks in it that I did not request. They deserve no stars....dreadful service.