Really wish I had read these reviews prior to using Moonpig. Ordered a card for my grandsons special birthday in advance. Took time uploading particular photos, writing a special message. Didn't receive card. Customer service response was sorry, blame royal mail!! How come when I use royal mail and stick the flipping stamps on myself it always arrives! Not good enough Moonpig your blaming royalmail for your own shoddy service! There's obviously something not right with the dispatch side of your business, going by these Customers complaints and my own personal experience. As for Customer service it's uncaring inpersonal and just spouts off generic responses without a thought for the individual Customers special occasion. I definitely shan't be using this service again and will advise friends and family to avoid.