Terrible Hi this is something I don’t usually do, complain but I feel I need to as I didn’t get the service I paid for. First of all my first complaint is that I sent flowers to my mum and a card, the card that got delivered was someone else’s card, this was not the personalised card I’d ordered. Secondly I made another delivery for same day which was another personalised card and a bottle of Prosecco which was apparently left on the door step. Photo was sent of door but not parcel showing and my mum returned home to no card or Prosecco, no calling card left either. Concerned that alcohol can just be left at someone’s front door without being signed for. I spoke to chat online and had cards and Prosecco refunded, which I’m grateful for but now I have to go out and buy again whilst waiting on my refund. How can two orders go completely so wrong. I know mistakes happen but sending someone else’s card instead of the one I ordered was very disappointing and then second order not being there, even if they’d took a picture of door etc there was no calling card, no proof and who leaves something like that on complete show to the public. So now I have lost two orders. Being refunded is all well and good but it really isn’t on. I’m a big fan of Moonpig, well was and also looked at getting the same bottle of Prosecco that yourselves were sending and you’re charging £16 a bottle when it’s in the shops at £8.99 😳 unfortunately now after this experience and seeing the true costs I Would like to close my account Don’t take this email personally I’m just extremely frustrated at the inconvenience this has caused me today