I ordered a 50th Birthday Card for a friend on 29/11/22. Due to Royal Mail strike action delivery was promised on 05/12/22. As of today 07/12/22 no card has arrived. I contacted Moonpig who must all be on the moon as I can't make contact with a human!! Today whilst talking to LUNA remotely she told me the wait time was less than 20 minutes. We I checked my phone I was number 303 I think. What this number means...I have no idea. I held on as I now wanted a refund. As this number counted down to 66 I was cut off which was probably 50 minutes later. I tried ringing their contact number which must also be in space. No answer.