They are taking money for orders they cannot fulfil and do not have a functioning customer service department. Ordered cards on 7th December, estimated arrival 10th December. This bears no relevance to Royal Mail strikes. One of the three arrived to another address in the south. My son order one on 12th December, arrived on 16th. Still waiting for my two that are way past my husband’s 50th and son’s 21st milestone birthdays so will go straight to the bin. Moonpig do not respond to emails, I’ve sent over 30. They do not have any other option besides a live chat bot that kicks you off due to inactivity and(believe me I’ve tried) activity. So they charge your card, don’t fulfil your order, ignore attempts to inform them and get a refund. Do not buy from them they are taking money fraudulently and knowingly.