erview Reviews About Moonpig.com Reviews 248,097 • Great TrustScore 4 out of 5 4.2 VERIFIED COMPANY In the Shopping & Fashion category moo npig.com Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 98% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.2 248,097 total 5-star 72% 4-star 7% 3-star 4% 2-star 4% 1-star 13% Your review is pending.Read more Sarah Barry 9 reviews Rated 1 out of 5 stars Don't expect to actually receive your order I've used Moonpig for years and they have made many mistakes (late deliveries, items sent to wrong recipients, muddled orders) so more fool me for using them again. This time there was a printing error apparently, so my mother didnt get her 60th birthday card and gift, she got someone else's card. She reported this to them and they said they would send out the correct card. It's a bank holiday weekend so she isn't going to receive it until next week when her birthday was Friday. This is not acceptable. I requested a refund and that they not resend it and they said no as 'the recipient has requested they resend it' but gave me a £5 credit (the order was much more than this). The recipient is not the customer, I am. I believe this is contrary to my consumer rights and have reported them to trading standards. I will never use this company again. I've never had an issue with Funky Pigeon (apart from lack of variety) and there are many other online card stores to choose from and I will be using them in future. I strongly advise you to do the same. This is not a one off. My friend's last two birthday cards to me never arrived from Moonpig and in one instance, to apologise, they sent 5 copies of the same (photo) card to him. What use is that?! If you want your items to actually arrive and/or be the correct item when they do, don't use Moonpig. N.b., Moonpig, do not put your standard response under this review. I have no intention of contacting you to discuss. I have spent two days doing that and your customer service sucks.