I’ve been using Moonpig for a while without issue. BUT recently they sent a free postcard in my basket charging me postage which I hadn’t authorised. They then offered Christmas card in time for Xmas if I bought a gift. I ordered the gift and card and yet it was out for delivery on 27.12. Too late for xmas. I was then told I needed to tick a particular box and yet I clicked on their advert ! Customer service was dreadful. It took an age and they just said they were sorry and understood how frustrating this was for me. Apparently they have refunded my money but I haven’t received it yet. I feel like they are extracting money under false pretences. I will not be using them in the future.