I've been using moonpig for years. Every year I send my fiance gifts straight to her place of work. These gifts will usually contain multiple items, for example a hamper, with a card and flowers or flowers, with a bottle of prosecco and a card etc. Yesterday I placed an order for a bottle of Prosseco and a giant card which has been personalised detailing a surprise trip to Rome. Moonpig have now decided to change the way they do business. Instead of sending everything out together so that the recipient receives the entire order as one, they send items out separately. Meaning they charge delivery charges for EACH item and they also arrive SEPARATELY. My fiance has already received the bottle but not the card so the surprise of receiving both together has been ruined. After a lengthy live chat convo with moonpig, all I received was the usual robotic answers to my complaint. No apology, no understanding of the situation and no responsibility for their actions. I am truly gutted they have changed how they do business. Now I will have to find an alternative option to surprise my fiance in the future. Congratulations moonpig... you've joined the ever growing list of companies with 💩 customer service that do not care about their customers. You've just lost a loyal customer and I'm sure many more will follow once they realise what you have started doing!!!!!!!!!