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Mrs Overton
The online form didn't like the fact that l had correctly placed a space between the area code and my landline phone number. I re-entered the number without the space and confirmed the payment of £30. My confirmation email showed that the flowers ordered for a Saturday delivery for a 70th birthday gift wouldn't arrive until the next business day (Monday) as the firm had cleared my preference when the firm rejected the space entered into the phone number field, re-setting it to the next business day. As the price for the next business day was the same as for a Saturday delivery, l did not notice this error until l had made the payment. How totally ridiculous is this - why change the delivery preference due to a space being added into the telephone number area! I have contacted Moonpig but l don't expect any help as the message received back from Moonpig informed me that they 'are currently experiencing a high volume of emails and telephone calls but the hope to get back in touch soon.' I think that speaks for itself. I am not impressed.
5 years ago
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Moonpig.com has a 1.5 average rating from 1,206 reviews

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