I don’t really want to give Moonpig any stars as they don’t deserve any!! I ordered a pamper box for my pregnant friend for her birthday as a nice surprise and thought if it fitted through the letterbox it would be there waiting for her. I was notified the gift was sent however my friend was rather surprised to receive a spiced rum box!!! I rang up Moonpig to ask how they would resolve this issue and I wasn’t even apologised to. The supposed customer service person was very rude and basically accused me of lying and wanted evidence of the incorrect parcel being delivered. I did do as my friend had kindly sent me pictures. The customer service advisor told me they could only resend the parcel, not send anything extra to my friend to make up for the mix up and told me they had to send the other box back before they would give me a refund!! They went to resend the original box and it was out of stock and unable to send an replacement. So my friend is without a present (she can use) and she can’t be sent the original order or a replacement. Absolutely horrendous company and complete lack of customer service!! I will never use again. The situation could have been rectified with an apology and for them to send my friend the original gift or replacement. Would that have been so hard???