Just received notice from a very dear friend that no card or present arrived on her 50th birthday as scheduled and ordered through moonpig. Pretty embarrassing having to ask someone if they received your gift, that aside - she didn't. I can accept mishaps happen but to be told an item has been delivered when it clearly hasn't is hugely frustrating. What's more, this actually happened last year for a parents 80th. Moonpig were quick to offer a credit - no refund until I complained and as yet I haven't received it and no sincere apology. On this occasion I have been offered a credit note which will cover the price of one card as compensation. Missing a special birthday despite trying to arrange a gift on the other side of the world can't really be compensated - once that milestone moment has been and gone, it really has been and gone. I feel let down and disappointed in the customer service, to happen once is disappointing to happen twice is unacceptable. I'm still baffled as to where these two items have gone as no explanation has been given. Possibly Moonpig a change of courier might be a good suggestion. I won't use this company again and if you want to send a card (the products are great) and you want to guarantee the recipient gets it do what I'm about to do find another company. Once bitten, twice shy - should have known better!